What is the default if nothing is set?
Every day is available all day until someone adds availability. Adding Available hours means only those hours are available that day; the rest is treated as unavailable. Unavailable periods carve out time you cannot work.
What do the colours mean?
Green — time you can work
Red — time you cannot
Mixed days show both on the calendar timeline
Why can’t I save overlapping times?
Care Diary blocks overlapping availability entries for the same person. You will see a message that the time overlaps an existing entry. Choose a different time, or edit or delete the existing entry first.
What if I already have a shift then?
Saving availability does not change the rostered shift. Confirm Save to keep the availability, or Discard.
Why can’t I edit an entry?
Past dates cannot be changed. Entries that have already started cannot be edited or deleted. Only upcoming periods can be updated.
Why don’t I see My Availability or the Availability tab?
You need access to Staff Availability. If the section is missing, you do not have permission. Ask an administrator.
Related guides
How to Add Availability or Unavailability — Add Available or Unavailable time.
How to Create Recurring Availability and Unavailability — Repeating patterns.
How to View and Manage Staff Availability on the Web — Website and roster views.