The Care Diary app helps support workers manage shifts, complete onboarding, update availability, and stay up to date with notifications. This guide covers the basics for your first days using the app.
Log in
Open the Care Diary app.
Enter your Email address and Password.
Select Log in.
If you work with more than one organisation, you may see Choose a company. Select your company, then Continue.
If your organisation uses two-factor authentication, enter the verification code from your email, then select Verify.
Forgot your password? Select Forgot Password?, enter your email, and select Send reset link.
Find your way around
After you log in, the main tabs are:
Home — Welcome message, today’s and upcoming shifts, and useful banners
Reports — Participant reports and timelines available to you
Shifts — Your rostered shifts and open shifts
Settings — Profile, availability, documents and account options
On Home, you may see Today and Upcoming shifts, with View All to open the Shifts tab.
View your shifts
Select the Shifts tab.
Use My Shifts to see shifts assigned to you.
Open a shift to view Shift Details.
Use Clock In and Clock Out when your organisation uses clocking on the app.
On some days you may also see Open Shifts. You can open an open shift and use Pick Up Shift or Request Shift, depending on how your organisation runs open shifts.
For more detail, see My Shifts.
Everyday features
Notifications
Select the bell icon to open Notifications. You can review updates, Mark all as read, or clear notifications when needed.
See also Using Notifications in Mobile App.
Settings
Open Settings for:
Profile — Personal, employment, documents, availability, payroll and performance
My Availability — Times you can and cannot work
Documents — View and manage documents, including Requested items
Acknowledgements — Documents you need to review and acknowledge
Notifications — Notification preferences
Help Center, Terms of Use, Privacy Policy, and Log Out
See also Mobile App Settings.
Staff onboarding
If onboarding is required, Home may show a banner such as Start onboarding, Continue onboarding, or Finish onboarding. Follow the steps in My Onboarding until you can select Finish onboarding.
Tips for your first week
Check Home and Shifts each day for upcoming work.
Keep My Availability up to date so rostering stays accurate.
Complete any Requested documents and Acknowledgements promptly.
Use the help control in the app if you need support from your organisation’s Care Diary help options.