Care Diary does not provide backup codes or authenticator-app recovery. If you cannot sign in, use password reset, check your email for verification codes, or ask a company administrator for help.
If you forgot your password
Use Reset your password to request a reset link and set a new password on the website.
If you cannot receive the 2FA email
Confirm you can open the email address stored on your Care Diary profile.
Check junk and spam for Care Diary Login Code.
On the Enter Code screen, wait for the countdown and select Resend.
If you still cannot receive mail, contact a company administrator. They can confirm your profile email, send a password-reset email from your staff profile (website), or temporarily adjust company 2FA settings if appropriate.
If your session keeps ending
Sign in again. See Understand session expiry for how session expiry works.
Related guides
Reset your password — Reset your password.
Sign in using 2FA — Complete the 2FA step when email is working.
Troubleshoot login problems — Other login problems.