When your company has two-factor authentication enabled, Care Diary asks for a one-time code after you enter your email and password. The code is sent to your registered email address — not to an authenticator app.
On the website
Sign in with your email and password as usual.
If prompted, select your company and select Continue.
On Enter Code, type the 6-digit security code from your email.
Select Verify.
If you did not get the email, check junk or spam, wait for the countdown, then select Resend.
In the Care Diary app
Select Log in with your email and password.
Choose a company if asked.
On Enter Code, enter the 6-digit code from your email.
Select Verify.
Use Click to resend if you need a new code.
Switching companies
If you switch into another company that requires 2FA and Care Diary asks again, open the verification screen, enter the new email code, and select Verify.
Related guides
Setup an authenticator app — How administrators enable email-based 2FA.
Recover access to your account — Recover access if you cannot get the code.
Troubleshoot login problems — Broader login troubleshooting.