Staff can open company Posts on the website or in the Care Diary app. Some posts require acknowledgement.
On the website
Open Posts from the dashboard card, the megaphone icon, or the Posts page.
Review New posts and Earlier.
Open a post to read the message and any attachments.
If the post shows Acknowledgement required, read the message, then select Acknowledge. You should see Post acknowledged! and the status Acknowledged.
In the Care Diary app
Open Posts from Home or the posts list (when available in your app version).
Open a post to read it.
If acknowledgement is required, select Acknowledge.
Posts that need acknowledgement or are unread are prioritised so you see them first.
Related guides
Understanding Feeds in Care Diary — What posts are.
How to Manage and Track Feed Acknowledgements — How managers track acknowledgements.
How to Create and Publish a Feed — How posts are published.